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nDash Writer Profile for Emma Lander


Tech Copywriter

About Me

Hello. My name is Emma. I am a copywriter and content creator specializing in IT service management (ITSM) and wellness.

If you're an IT vendor looking for blog posts, articles, or case studies I can help you out.

I worked as an IT support manager for a number of years before becoming a writer. I led a team of nine IT service desk agents supporting over 2,500 end users with their IT requirements. I was responsible for the incident and request management processes of our company. During my time I was awarded a trophy for my people management skills voted for by my colleagues.

Now I help my clients to produce the content they require for their IT business. I am usually asked to write about incident management, request management, and tools such as AI and automation within ITSM.

I also write about wellness and promoting good mental health. I am passionate about raising awareness about mental health in the workplace and working to remove the stigma carried with it.

Industries I Write About


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Health & Wellness

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My Writing Samples

An A - Z of Cryptocurrency

To help beginners understand the complex world of cryptocurrency


Gamification: how can it work for service desks?

A blog post about gamification for SITS Insight.


Six Tips to Keep You Productive When Working from Home

A blog post for freelancers; tips on how to stay productive when you work from home.


5 reasons why you must have a self-service portal

Blog post for IT Managers -The importance of a self-service portal.


Emma Lander - GoOverseas Contributor Page

A link to my author page for GoOverseas. I wrote for the company about volunteering and working abroad.



Copywriter and Content Creator

I create copy and content for businesses. I specialize in writing case studies, whitepapers, blogs, articles, newsletters and web copy for IT organizations.

Company: CopyTwentyOne

I worked there from 2/2018 until now

IT Support Manager

I worked as an IT Manager responsible for the incident and request journey of the organization. I led a team of nine analysts supporting over 2,500 end users with their IT requirements.

Company: VitalityHealth

I worked there from 8/2013 until 1/2018

Content I Write