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Hello. My name is Emma. I am a copywriter and content creator specializing in IT service management (ITSM) and wellness.
If you're an IT vendor looking for blog posts, articles, or case studies I can help you out.
I worked as an IT support manager for a number of years before becoming a writer. I led a team of nine IT service desk agents supporting over 2,500 end users with their IT requirements. I was responsible for the incident and request management processes of our company. During my time I was awarded a trophy for my people management skills voted for by my colleagues.
Now I help my clients to produce the content they require for their IT business. I am usually asked to write about incident management, request management, and tools such as AI and automation within ITSM.
I also write about wellness and promoting good mental health. I am passionate about raising awareness about mental health in the workplace and working to remove the stigma carried with it.
Find writers and ideas in this industry
Find writers and ideas in this industry
Find writers and ideas in this industry
Find writers and ideas in this industry
To help beginners understand the complex world of cryptocurrency
https://www.linkedin.com/pulse/z-cryptocurrency-emma-lander/
A blog post about gamification for SITS Insight.
https://www.servicedeskshow.com/blog-spot/gamification-can-work-service-desks/
A blog post for freelancers; tips on how to stay productive when you work from home.
http://littlezotz.com/2018/04/productive-working-from-home/
Blog post for IT Managers -The importance of a self-service portal.
https://www.servicedeskshow.com/blog-spot/5-reasons-must-self-service-portal/
A link to my author page for GoOverseas. I wrote for the company about volunteering and working abroad.
https://www.gooverseas.com/user/4283
I create copy and content for businesses. I specialize in writing case studies, whitepapers, blogs, articles, newsletters and web copy for IT organizations.
Company: CopyTwentyOne
I worked there from 2/2018 until now
I worked as an IT Manager responsible for the incident and request journey of the organization. I led a team of nine analysts supporting over 2,500 end users with their IT requirements.
Company: VitalityHealth
I worked there from 8/2013 until 1/2018