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nDash Writer Profile for Stephanie Allen


Information Architect and Technical Writer

About Me

I’m an experienced academic and business writer, tutor, researcher, and adjunct professor. My undergraduate degree is in English and my graduate degree is in English with concentrations in Writing, Teaching, and Literary Criticism. For the past five years, I have worked as a technical writer and consultant specializing in knowledge, documentation, project, and content management. My interests include history, literature, technology, visual and performing arts, stamp collecting, college/professional basketball and football. 

I develop, create, update, and maintain content related to information security, information technology, and cybersecurity, including, but not limited to training and eLearning; security; audit and compliance; policies, procedures, processes and standards; software and hardware documentation; technical and functional specifications; user experience and user interface; business and strategic plans. I also evaluate existing policy and procedure document libraries and recommend changes when needed. 

I’ve worked as a consultant in various industries including finance, government, legal, and marketing. My clients include the Commonwealth of Pennsylvania, The Institutes, Prudential Financial Services, and Vanguard.

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Law & Politics

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My Writing Samples

Professional Document Portfolio

My professional document portfolio contains examples of the documents I have created for various clients.


Business Development vs Sales Prezi

Business development vs Sales presentation in Prezi format.



Content Writer

Developed graduate-level academic content (Learning Objectives) for continuing education courses for students in the areas of business, finance, insurance, and risk management. Developed, designed, and edited educational content specifically for publication across print, web, and mobile platforms.

Company: The Institutes

I worked there from 3/2019 until 4/2019

Web Content Writer

Review and update existing online informational articles. Conduct research to ensure article content is accurate. Proofread and edit articles before online publication.

Company: Study.com

I worked there from 2/2018 until now

Knowledge Management Specialist

Interviewed subject matter experts from multiple business areas. Developed, wrote, and updated end user process and procedure documents. Developed, wrote, edited, and updated training documents. Set up document management schemata in SharePoint and Lotus Notes.

Company: Prudential Financial

I worked there from 11/2017 until 2/2018

Technical Writer

Developed, wrote, and updated IT end user policy, procedure and process documents. Developed and wrote department and agency strategic plans. Developed SharePoint document management site. Developed, wrote, edited, and validated usability testing documentation.

Company: Pennsylvania Emergency Management Agency - Commonwealth of Pennsylvania

I worked there from 1/2017 until 7/2017

IT Documentation Team Lead

Created end user IT operational procedure documents and manuals. Captured and documented IT application processes and procedures. Created and managed project team SharePoint page and document schema. Developed and updated web content for employee intranet. Documented automated network discovery results for data migration project.

Company: Vanguard

I worked there from 7/2016 until 10/2016

Technical Writer - Information Technology

Developed, wrote, and updated information security documents. Organized and maintained document and content management systems. Maintained supporting documents for internal and external IT audits. Developed, wrote, and updated IT policy, procedure, and process manuals. Successfully completed client and regulatory compliance audits and questionnaires.

Company: Phelan Hallinan

I worked there from 3/2015 until 7/2016

Junior Project Manager/Technical Writer

Developed, wrote, and edited IT policy, process, and procedure documents. Interviewed subject-matter experts to develop IT end user documents. Planned, developed, and wrote presentations, reports and strategic plans. Wrote configuration, asset, and change management documentation.

Company: Bureau of Technology Services - Commonwealth of Pennsylvania

I worked there from / until /

Languages I Write In

Content I Write