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nDash Writer Profile for Guéber Dorzilmé

Headline

Technical Writer | Content Writer with 12+ years of IT experience

About Me


Hi, and welcome to my portfolio site. My name is Guéber Dorzilmé.

I was born and raised in the Ottawa area. I have a BBA in Information Systems from Andrews University in Michigan. My background is mainly in IT with experience in technical support, QA/testing, and technical writing.

I’ve always been a writer at heart. I remember going through high school and university looking forward to the next essay writing assignments in English class. Communicating my thoughts through writing has always come naturally to me and I always aced my English classes.

I mostly have a background as a QA Analyst and Technical Writer where I worked in wide range of industries such as banking, telecom, property management, and technology. I’ve always showcased excellent writing skills in my career whether by writing testing documentation, procedures manuals, knowledge base articles, or user guides.

Working with various institutions has provided me with the ability to adapt to different environments, as well as learn any software quickly regardless of complexity.

What does this all mean when it comes to your business?

I’m a client-focused and detail-oriented. I’m responsive. I always strive to complete projects before the deadlines. I genuinely want to ensure that the work I produce is of the highest quality and that it meets your needs. My job as a writer is to take the burden of content creation and documentation off your shoulders and make your life easier.

What do I like to do for fun? Well, I love music! Not just listening to urban, soul, jazz, and gospel music, but also creating it as a musician. I am a pianist/keyboardist and I love spending my spare time letting my creative juices flow on the keys, sometimes even recording. I’m also a big sports fan. I play basketball and occasionally soccer, and closely follow the NBA (my team the Raptors), and NFL (for the love of the game). 

One adventurous activity which I hope to try again if I every get the chance is zip-lining . I've done it once back in 2014 while in Punta Cana, Dominican Republic and it was absolutely exhilarating.  

Industries I Write About

Finance

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Technology

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My Writing Samples

Top 3 ways AI is redefining your banking experience

Sample Blog article from my portfolio site

https://gdorzilme.com/top-3-ways-ai-is-redefining-your-banking-experience2/

The 7 Best High Yield Savings Accounts

Sample Blog article from my portfolio site

https://gdorzilme.com/the-7-best-high-yield-savings-accounts2/

Experience

Application Support Analyst

• Provided level 2 production support for a suite of complex financial web-based applications • Investigated business processes and application issues, identified bugs, and performed QA testing • Coordinated communication between the business users and the development support team • Planned and validated application deployments with enhancements and various fixes

Company: Export Development Canada

I worked there from 11/2018 until now

QA Coordinator

• QA Lead for all system test planning, execution, and defect management of multiple web development projects • Assisted in documenting requirements ensuring enough detail is captured for QA testing phases • Established and formalized QA processes within the Web Development team; including test tools and processes supporting web accessibility testing

Company: Let's Talk Science

I worked there from 2/ until 10/

Oracle Unifier System Administrator

• Provided bilingual remote support and troubleshooting for Oracle Primavera Unifier • Administered and maintained over 800 Oracle Unifier user profiles and permissions • Developed Unifier user manuals, training materials related to the various business processes deployed

Company: Ivanhoe Cambridge

I worked there from 7/2017 until 1/2018

Bilingual Knowledgebase Analyst

• Developed bilingual (English & French) IT knowledge base articles via the ServiceNOW Knowledge module • Performed UAT testing on the front-end and backend of the ServiceNOW platform • Maintained 3500+ existing knowledge base articles for currency and usability, using HTML editing tools

Company: Rogers Communications

I worked there from 3/2015 until 7/2017

QA Specialist / Technical Writer

• Collaborated closely with the Product Manager to gather, analyze, and assess client and user requirements • Verified new and modified software programs for Yardi Voyager 7s, and the RENTCafé web application • Developed and edited user manuals for Yardi Voyager 7s Canadian modules • Evaluated RENTCafé website for 200 clients ensuring they were compliant with new anti-spam laws

Company: Yardi Systems Inc.

I worked there from 10/ until 2/2015

QA Analyst / Deployment Analyst

• Coordinated migration of .NET, .ASP, and mobile web applications (E-Billing) as per the release schedule • Prioritized reported bugs in an Agile environment, providing analysis to prevent them from happening again • Evaluated 10-15 compliance tests per day in an iterative development environment

Company: KUBRA

I worked there from 3/2013 until 10/2013

QA Analyst

• Verified the TD Public web site applications during the QA and BAT testing phases of various projects • Participated in test planning, assisted in preparing various testing documentation (e.g. test strategy, test plan, defect management plan, schedule etc.) and conducted test results walkthroughs • Executed test cases utilizing Manual Testing methods ensuring accuracy by recording test results and defects

Company: TD Bank Financial Group

I worked there from 4/ until 9/2012

Bilingual Business User Tester

• Analyzed IVR design call flow documentation and business design requirements in preparation of producing testing artifacts • Administered the Prepaid IVR UAT ensuring the best customer experience in English & French throughout the system

Company: Rogers Communications

I worked there from 1/ until 3/2012

QA Analyst

• Executed test cases for the WebBroker web and mobile applications (IPhone and Android devices) • Contributed towards the test planning while assisting with the development of test cases for WebBroker releases • Participated in post-implementation testing and reviews

Company: TD Bank Financial Group

I worked there from 6/2010 until 12/2010

Test Analyst

Role: Business Analyst Client: CIBC Role: QA Analyst Client: Canada Post Role: Test Analyst Client: TD Bank Role: Test Analyst Client: Bank of America / MBNA

Company: Accenture Inc.

I worked there from 2/2007 until 1/2010

Content I Write