nDash.com is a content creation platform that provides brands and agencies with access to the world's top freelance writers.
I am a versatile writer who has written customer-focused and Help Center/Knowledge Base content, as well as social media copy for tech startup companies. I have also blogged for an arts nonprofit organization.
Additionally, I have experience with academic writing (in the Arts and Humanities). I am a PhD student in Drama (Theatre/Performance Studies); my research is situated at the intersection of contemporary performance art, culture, queer/feminist theory, and Consciousness Studies (including neurodiversity and mental health). I also have an MFA in Writing.
I have taught theatre history and criticism, as well as essay writing.
Blog post on grantee art project for Burning Man Arts (Black Rock Arts Foundation)
http://blackrockarts.org/2013/06/meow-wolf-interview
Blog post on grantee art project for Burning Man Arts (Black Rock Arts Foundation)
http://blackrockarts.org/2013/08/on-thinking-spaces-an-interview-with-the-ghana-thinktank
Posts for the Burning Man Arts blog
https://journal.burningman.org/author/dli/
Teaches Drama 40C and 40A (Development of Drama), courses in a three-quarter series tracing the development of theatre and performance from Ancient Greece to contemporary America.
Company: University of California, Irvine, Department of Drama
I worked there from 9/2018 until now
- Wrote B2B-focused blog posts for monthly digest - Drafted onboarding emails for partners and customers - Crafted copy for website redesign and FAQs - Created customer knowledge base content - Created onboarding document (welcome wiki) for new employees
Company: SmartPay Leasing
I worked there from 2/2017 until 9/2017
- Responded to customer complaints on social media channels and BBB site - Drafted and edited email templates, Help Center/Knowledge Base articles, and training materials for customer support team - Assisted in developing social media guidelines and campaigns - Trained temporary employees on handling Zendesk ticket escalations - Generated reports to monitor landing page/chat activity
Company: SmartPay Leasing
I worked there from 7/2015 until 1/2017