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nDash Writer Profile for Denise Li

Denise Li

Headline

Versatile Creative and Educational Content Writer

About Me

I am a versatile writer who has written customer-focused and Help Center/Knowledge Base content, as well as social media copy for tech startup companies. I have also blogged for an arts nonprofit organization.

Additionally, I have experience with academic writing (in the Arts and Humanities). I am a PhD student in Drama (Theatre/Performance Studies); my research is situated at the intersection of contemporary performance art, culture, queer/feminist theory, and Consciousness Studies (including neurodiversity and mental health). I also have an MFA in Writing.

I have taught theatre history and criticism, as well as essay writing.

Industries I Write About

Lifestyle

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Health & Wellness

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Business

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My Writing Samples

Meow Wolf Reveals Bag of Tricks

Blog post on grantee art project for Burning Man Arts (Black Rock Arts Foundation)

http://blackrockarts.org/2013/06/meow-wolf-interview

On Thinking Space(s): An Interview with the Ghana ThinkTank

Blog post on grantee art project for Burning Man Arts (Black Rock Arts Foundation)

http://blackrockarts.org/2013/08/on-thinking-spaces-an-interview-with-the-ghana-thinktank

All posts by Denise Li

Posts for the Burning Man Arts blog

https://journal.burningman.org/author/dli/

Experience

Teaching Associate

Teaches Drama 40C and 40A (Development of Drama), courses in a three-quarter series tracing the development of theatre and performance from Ancient Greece to contemporary America.

Company: University of California, Irvine, Department of Drama

I worked there from 9/2018 until now

Creative Content Writer

- Wrote B2B-focused blog posts for monthly digest - Drafted onboarding emails for partners and customers - Crafted copy for website redesign and FAQs - Created customer knowledge base content - Created onboarding document (welcome wiki) for new employees

Company: SmartPay Leasing

I worked there from 2/2017 until 9/2017

Senior Customer Support Specialist

- Responded to customer complaints on social media channels and BBB site - Drafted and edited email templates, Help Center/Knowledge Base articles, and training materials for customer support team - Assisted in developing social media guidelines and campaigns - Trained temporary employees on handling Zendesk ticket escalations - Generated reports to monitor landing page/chat activity

Company: SmartPay Leasing

I worked there from 7/2015 until 1/2017

Content I Write