nDash.com is a content creation platform that provides brands and agencies with access to the world's top freelance writers.
Agile Product Manager and Technical Writer with 24 years of experience defining content and solutions for targeted audiences in the Fortune 500 and their business challenges.
My specialties include communications, needs analysis and process mapping, process improvement, business value assessment, sales enablement, strategic roadmap planning, launch planning, user experience planning, wireframing, writing, and editing.
Wrote all help content for suite of regulatory compliance software products. User-friendly language and easy-to-follow instructions.
https://reghelpdocs.csiweb.com/wdelite/getting-started/about-watchdog
Articles on miscellaneous topics.
https://medium.com/@ksniderwrites
I was paid to write this blog post about small business opportunities with a laundry services business. The post includes a link to a landing page for requesting access to a case study.
https://laundrylux.com/blog/veteran-finds-small-business-success-with-laundromats/
Created end user guides, quick reference materials and implementation guides for suite of SaaS software solutions for regulatory compliance. Interviewed clients, managed and prioritized enhancement requests, and translated end user needs into user personas and user stories for Product Development. Created and scheduled all product release communications. Provided messaging and positioning, and edited marketing content.
Company: Computer Services, Inc.
I worked there from 1/2017 until 8/2019
Served in Product Support Specialist, Product Manager, and Product Owner roles for ethics and compliance solutions. Designed, implemented and managed agile early adopter program to vet early software versions with real customers. Created migration plans and materials including "what to expect" guides, new user getting started guides, and client communications to prepare thousands of user for transition to a new system.
Company: NAVEX Global
I worked there from 8/2006 until 12/2016
Technical writing for convenience store accounting and inventory software. Created end-user documentation, QA test scripts.
Company: CMi Solutions
I worked there from /2001 until /2006
Contract work documenting large bank’s software development process.
Company: Metro Information Services
I worked there from 7/2000 until 11/2000
Delivered contract technical writing, usability testing, and business process mapping for Chicago-area organizations in many industries. Performed usability testing and results analysis in our in-house usability lab; created usability testing procedures manual.
Company: Orr & Associates
I worked there from /1992 until /1999