Teresa Beard - Freelance writer and content creator

nDash.com is a content creation platform that provides brands and agencies with access to the world's top freelance writers.

nDash Writer Profile for Teresa Beard

Headline

About Me

I've spent the last six years of my career keeping the members of OkCupid safe from trolls, scammers, fraud, and the darker elements of the internet. I've written user-facing documentation about everything from navigating the site to new features and how to be successful in online dating. This content reduced customer service volume and users responded favorably to the increased transparency about changes to the site. I've also created training programs for onboarding new employees, educating my peers about new policies and procedures, and ongoing education for OkCupid's strategic partners.

I have a passion for writing, education, and safety. I create engaging content to inform and entertain your customers, and I have a proven track record of driving traffic and increasing engagement. I write long-form content, primarily articles and blog posts, about everything from beauty, skin care, and hair care to dating and relationships.

Industries I Write About

Health & Wellness

Science & Medicine

Education

Lifestyle

My Writing Samples

What is a 'demisexual'?

Customer Service Automation

JD Vance Sucks

This is a political opinion piece I wrote, just because it was in the news and I wanted to express myself.

Experience

Senior Customer Experience Analyst

I was responsible for creating all of the standard responses my department sent to our customers, in addition to all customer-facing documentation about navigating the site and changes to features. I also wrote all of the internal documentation and training materials for the department.