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nDash Writer Profile for Teresa Beard

Headline

Freelance writer and content creator

About Me

I've spent the last six years of my career keeping the members of OkCupid safe from trolls, scammers, fraud, and the darker elements of the internet. I've written user-facing documentation about everything from navigating the site to new features and how to be successful in online dating. This content reduced customer service volume and users responded favorably to the increased transparency about changes to the site. I've also created training programs for onboarding new employees, educating my peers about new policies and procedures, and ongoing education for OkCupid's strategic partners.

I have a passion for writing, education, and safety. I create engaging content to inform and entertain your customers, and I have a proven track record of driving traffic and increasing engagement. I write long-form content, primarily articles and blog posts, about everything from beauty, skin care, and hair care to dating and relationships. 

Industries I Write About

Health & Wellness

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Science & Medicine

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Education

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Lifestyle

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My Writing Samples

What is a 'demisexual'?

Contribution to a fledgling LGBTQ+ dating site's glossary of orientations.

https://www.contena.co/profiles/tbeard/posts/what-is-a-demisexualhttps://www.contena.co/profiles/tbeard/posts/what-is-a-demisexual

Customer Service Automation

Written for a customer service automation startup.

https://www.contena.co/profiles/tbeard/posts/customer-service-automation

JD Vance Sucks

This is a political opinion piece I wrote, just because it was in the news and I wanted to express myself.

https://medium.com/@Teresa.beard/jd-vance-sucks-476ff6909ad7

Experience

Senior Customer Experience Analyst

I was responsible for creating all of the standard responses my department sent to our customers, in addition to all customer-facing documentation about navigating the site and changes to features. I also wrote all of the internal documentation and training materials for the department.

Company: OkCupid

I worked there from 8/2015 until 5/2021

Freelance Writer, podcaster, educator

Company: Scared Media

I worked there from 5/2021 until now

Content I Write