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nDash Writer Profile for Phyllis Drucker


Service Management and Team Building Thought Leader

About Me

Phyllis is an innovative and focused professional with more than 20 years of experience in Business/IT Strategy, Enterprise service management, governance, customer service and support, ITSM tool implementation, HR automation, and team building. After more than 20 years in the support industry, she is taking her thought leadership out to the community by focusing on writing and speaking. In addition to her activities as a blogger, she’s a published author, and her book “Service Management Online: Creating a Successful Service Request Catalog” is available through TSO and will be launched as a certification class in 2023. 

She’s an experienced international speaker, having delivered keynotes and conference breakout sessions since her first speaking engagement in 1997 in the US, Canada, Spain, and New Zealand. You can follow Phyllis on Facebook, Linked In and Twitter, follow her "My 2 Cents" TikTok series or visit her website www.ez2bgr8.com

Industries I Write About



My Writing Samples

IT Chronicles blog

"Are we there yet?" is a commentary on all things service management and how organizations can transform their efforts


Support World

This is the HDI newsletter, containing practical tips on delivering support.



Consulting, Training and Operations

view my full resume on LinkedIn: https://www.linkedin.com/in/msitsm/

Company: Cognizant, Linium, AutoNation, and others

I worked there from / until now

Content I Write