nDash.com is a content creation platform that provides brands and agencies with access to the world's top freelance writers.
I'm a senior technical and content writer, a news journalist, press writer, fiction author, and curriculum designer with robust abilities in UX / UI, eLearning, Agile/PM, and mentoring. Adept at developing and delivering a wide variety of creative information and learning solutions, I bring more than 14 years of experience creating award-winning information and eLearning products for Fortune 500, startups, and NGOs to my projects.
Journalist home on NewsBreak
Journalist credentials. Cross-section of clippings from business documents such as technical writing (IBM SAN installation guide), TV News press releases, education-based higher articles, and whitepapers; magazine articles.
Book Excerpt: A journalist’s look at the late Rocker Brian Howe of Bad Company, their gold and platinum “Unicorn” singer/songwriter who made them an arena band during his decade as frontman.
https://rocknheavy.net/walking-on-holy-water-7cb78e212e31
Documenting information architecture, UX designs for Webenertia and SailPoint, two Silicon Valley clients.
Company: Webenertia for SailPoint
I worked there from 11/2022 until now
• Formalized UX design & senior technical writing process for the client's help center to align with dual-channel needs, industry styles/standards, and industry practices • Emphasis on installation and troubleshooting (action-step sequence) writing • Active language and industry-standard rewriting of source material (Bloom's taxonomy, Flesch-Kincaid, CMoS, brand/marketing guidelines) • Prototyping • Advisory for help center technology implementation and UX measurement
Company: PayRange
I worked there from 5/2022 until 10/2022
Provided services as a preferred vendor for many client companies, including: • IBM • Samsung • Hewlett-Packard • Fidelity Investments • Bank of America and Countrywide • Cigna • AT&T • National Institutes of Health • Eversource • Miller Ink, Inc. • GearStream • WebBabyShower • Sight Shift • Chicago G-Con and Tours • Various nonfiction and fiction authors • Plant Dining Partnerships nonprofit • Various NGOs and startups • SaaS, B2B, and B2C clients
Company: Various Fortune 500 contracts
I worked there from 4/2010 until 10/2022
• Story-based press releases for media kits • Campaign planning and press distribution education/master class • SEO education
Company: SightShift
I worked there from 7/2022 until 8/2022
UXD, agile scrum, and techncial writing for retail, medical, B2C help center implementations
Company: Owlet Baby Care
I worked there from 4/2021 until 5/2022