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My name is Juan Carlo Tamayo. Born and raised in the Philippines but currently living in Malaysia for work.
I’ve been working in the BPO industry, particularly the Call Center for more than 15 years now. I started back in 2015 as a collection specialist and worked my way up and became the Manager for Training and Quality and left the company for a much better offer in 2012. Since then, Ive been part of the leadership team until I moved here in Malaysia in 2020. I started working as a Senior Account Specialist for TDCX until 2021 and now, I am with Concentrix - Malaysia as a Team Manager.
Throughout the years, I was able to develop skills that I can use as an advantage to be part of your company which I know will be beneficial for the company. I am very determined, passionate, driven and have a positive mental attitude. My advanced skills in Microsoft office and google office is also something that I am equipped with.
Although I do not have any professional experience as a writer, as an operations manager and part of the a leadership team, I was able to developed my skills in business writing, copy writing and on my idle time, I normally write short stories for my personal records.
I’ve been working in the BPO industry, particularly the Call Center for more than 15 years now. I started back in 2015 as a collection specialist and worked my way up and became the Manager for Training and Quality and left the company for a much better offer in 2012. Since then, Ive been part of the leadership team until I moved here in Malaysia in 2020. I started working as a Senior Account Specialist for TDCX until 2021 and now, I am with Concentrix - Malaysia as a Team Manager. Throughout
** Responsibilities: ● Handling 21 admins and providing coaching on a day to day basis. ● Make sure that SLA/KPI is being delivered on a daily, weekly and monthly basis. ● Providing support to the client and making sure that the operation is running smoothly.
Company: Concentrix
I worked there from 11/2022 until now
** Responsibilities: ● Spend the majority of your time interacting with users by email, chat, and occasionally by phone. ● Optimize our internal and external documentation and processes surrounding a host of products. ● Work closely with other teams to improve our product offerings and messaging around new products.
Company: TDCX Malaysia
I worked there from 1/2020 until 8/2021
** Responsibilities: ● Directly reporting to the Site Director ● Single handedly start the program from hiring, quality and operations. ● Managing 120 FTE with 8 Team Leaders and 2 Senior Team Leader and 18 Offshore Quality Analysts. ● Making sure that the different duties that are assigned to call center department staff are monitored to ensure they are efficiently carried out with the coordination of the Workforce Team. ● Weekly triad with the TL’s and Read out session about the team performan
Company: Qualfon
I worked there from 8/2017 until 8/