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I am a small business owner who spent 8 years writing policies, procedures, training material and communications for a mortgage company. I have a bachelor’s degree in Human Resources and specialize at communicating via writing.
One Company Procedure
A Survey Completed for a church
A Handbook for a Dance company
https://docs.google.com/document/d/1a6LyS7IcII5iEEKI7acpeBuVO_hoN7rbfeCn6H20hkE/edit?usp=drive_link
Write policies, procedures, training material and communications to customer service and bankruptcy phone agents. Work closely with management on decision making.
Company: GMAC Mortgage and Ocwen Loan Servicing
I worked there from 1/2009 until 6/2014
Inbound call center phone supervisor of 8-12 phone agents.
Company: GMAC Mortgage
I worked there from 8/2008 until 3/2009