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I am a technical writer specializing in process documentation. I have over ten years of experience writing processes that enhance the user experience. Writing user guides and manuals is my specialty; I love diving into how things work. I’m also a content writer, so I can add a bit of creativity where appropriate 😊.
Through interviews, zoom calls, and process walk-throughs, I gain a thorough understanding of the ins and outs of the process to create robust documents with screenshots that users can refer back to time and again.
I offer a wide variety of services, including:
- User Guides/Manuals
- Process Documentation
- Job Aids
- Instruction Manuals
- Policies and Procedures
- Step-by-step Instructions
- Training Manuals
- Blogs and Articles
I use Microsoft Word and Google Docs for processes and can publish in the Knowledge Base of your choice.
Whether you need a single process updated or are revamping your entire user experience, reach out!
I am also a multi-faceted content writer with experience in the following topics:
- Real Estate
- Pressure Canning
- and more!
If you need one or a series of well-researched, unique, and carefully edited blogs, reach out!
Several Work Samples Located Here.
● Top Rated status on Upwork with several long-term clients ● Research and write for customers in the telecommunications, technology, business, legal, marketing, software, textiles, health, outdoor self-sufficiency, real estate, finance, and nutrition sectors, including: ○ Articles and Blog Posts ○ Course Content ○ E-books ○ Web copy ○ Help topics ○ Landing Pages ○ Case Studies
Company: Pristine Paragraph LLC
I worked there from 8/2018 until now
● Led and managed data quality improvement projects from requirements development and user acceptance testing to user documentation and training ● Identified and executed data cleanup measures from start to end, from researching data to working with developers to script solutions ● Functioned as a technical resource for other team members, providing training, technical documentation, and guidance ● Over 24 years, I worked in Billing, Operations, Inventory, Design, and Data Quality.
Company: Centurylink/Level3/TW Telecom
I worked there from 9/1996 until 6/2020