nDash.com is a content creation platform that provides brands and agencies with access to the world's top freelance writers.

nDash Writer Profile for Emma Street

Headline

Freelance Content Writer | Technology, Finance, Business, Tea & More

About Me

I am a freelance writer with experience in business and technical writing, lifestyle articles and fiction writing.

Business and Technical

I have 14 years experience of working in technical development within the finance industry. I am knowledgeable and enthusiastic about Fintech, Insurtech and software trends and have written user guides, technical specifications and web content.

Lifestyle

I run a website called Tea Fancier, a quirky and irreverent blog all about tea. I also write about health, relationships, films and television. I have been a regular contributor to Screen Rant and Mostly Film.

Fiction

I have written seven romance novels under a pen name. I also beta-read, proofread, edit and review fiction by other writers.


I love the challenge of making any subject interesting, tackling complicated subjects and producing engaging and readable content.

Industries I Write About

Technology

Finance

Lifestyle

Pop Culture

My Writing Samples

Top 10 Best Payroll Services & Companies for Small Business (2023)

Paying your employees on time and without any problems used to require a lot of work. But with convenient payroll services online, today’s employers are doing so with ease.

https://www.top10.com/payroll

The 10 Most Heartwarming Body-Swap Comedy Movies

The best Body-swap comedies can be romantic or terrifying, but mostly they are played for laughs. Strictly speaking, a body-swap movie is one where there is an exchange between two people. However, the term is also applied to movies where characters become a different (usually older or younger) version of themselves. They provide actors with the opportunity to play completely against type - and, often, against age or gender.

https://screenrant.com/heartwarming-body-swap-films

Unique Life Insurance Perks

Most people only think about life insurance when they are considering what will happen to their loved ones if they die. But what if you become seriously ill and can't work? What if you can't make your monthly payments? Many life insurance policies have extra features that can provide a financial safety net for policyholders and their families while they are still alive.

https://www.bestmoney.com/life-insurance/learn-more/perks-of-life-insurance-you-may-not-be-aware-of

Types of Tea: What Makes Green Tea Green and Black Tea Black?

‘Tea type’ refers to the process that teas go through between the tea field and the tea cup. The list of 6 categories in full is: Black Green Oolong White Yellow Dark We’re going to start with black tea. Black tea is the most common type of tea drunk in the UK. 85% of all tea sold is black. It’s a good place to start because types of tea are determined by the oxidation process or lack thereof. So if we start with a tea that does oxidise, it makes it easier to define the teas that don’t do it.

https://teafancier.com/understanding-tea-types/

Faye Travel Insurance Review

Faye is a new travel insurance provider, underwritten by the United States Fire Insurance Company. It was built during the COVID-19 pandemic and launched in early 2022. Claim processing is quick, and you can do this on Faye’s mobile app. The company offers fully customized plans to ensure you're not paying for features you don't need. What’s more, its 24-hour customer support means you can speak to real people (not robots!) throughout your travels.

https://www.bestmoney.com/travel-insurance/reviews/faye

Striven Business Software Review

Striven is an all-in-one business platform designed to bring together multiple business requirements in a single system. It offers an integrated suite of business software solutions, including accounting software, CRM, inventory management, HR software, productivity tools, and portals. This comprehensive platform makes managing your business easier and comes at a price that is affordable for small and medium businesses.

https://www.top10.com/accounting-software/reviews/striven

Experience

Freelance Content Writer

Freelance writer with experience in business and technical writing, lifestyle articles and fiction writing. I love the challenge of making any subject interesting, tackling complicated subjects and producing engaging and readable content. I write about (almost) any subject. Recent subjects I have covered for clients include website hosting providers, mortgages, insurance, carpet cleaning and wine subscription services.

Company: Emma Street Writing Services

I worked there from 5/2022 until now

Document Authoring Manager

Developer with primary responsibility for the creation of digitised, interactive Insurance documentation for software applications. Gathering user requirements from business users across multiple teams, in both London and international offices. Presenting requirements as Agile user stories, wireframes and flowcharts. Developing functioning document and email templates using Mendix Low Code Application Development. Performing system testing and managing user testing.

Company: Ed Broking

I worked there from 7/2017 until 5/2022

Technical Author

Writing and updating online user guides for Service Management software. This included creating administrator and user guides for a new online Service Management app. Reviewing and updating existing documentation and carrying out peer reviews of new documentation written by members of the Documentation team. Extensive use MadCap Flare and MadCap Capture to produce online and printed documentation.

Company: Alemba

I worked there from 9/2014 until 5/2015

Technical Author

Writing internal and external web documentation including training materials, product overviews and configuration guides. Carrying out peer reviews of documents and managing release schedule. Using the Expression Engine modular content management system to produce and update documentation. Working closely with development and product specialism team to ensure all new products, upgrades and patches are documented accurately and appropriately.

Company: Caplin Systems

I worked there from 1/2014 until 8/2014

XML Support Executive

Responsible for all trade customers integrated with XML feed via their API. Managing new accounts, supporting existing customers and overseeing upgrades and enhancements. Frequent Communication with customers and members of the team is vital in order to address any issues reported and to notify them of any changes or issues with their system. Extensive knowledge of XML language and Requests and Response protocol. Troubleshooting customer coding issues and ensure that XML is well-formed.

Company: Holiday Autos

I worked there from 10/2012 until 8/2013

Trading Support Analyst

Providing first and second line technical Support to internal and external customers using Fidessa proprietary software. Customers include Barclays, Barings Bank, Santander and Royal Bank of Canada. Answering telephone queries and dealing with approximately 40 Support incidents per week including configuration issues, reports, networking queries and enabling customers to navigate, understand and customize their front end systems. Use of TCL, C++ and Java.

Company: Fidessa

I worked there from 11/2006 until 10/2012

Content I Write